Astound Broadband, formerly known as Wave, is a major internet service provider (ISP) offering high-speed internet services to millions of customers across the United States. With its extensive network coverage, a wide range of plans, and a commitment to providing reliable and fast internet access, Astound Broadband has become a popular choice for both residential and business customers. In this comprehensive review, we'll delve into Astound Broadband's internet plans, pricing, speeds, availability, customer service, and overall value proposition to help you determine if it's the right internet provider for your needs.
Astound Broadband Internet Plans and Pricing
Astound Broadband offers a variety of internet plans to suit different budgets and usage needs. Their plans are designed to provide fast and reliable internet access for streaming, gaming, video conferencing, and more. Here's a breakdown of their most popular plans:
Astound Broadband Internet Plans
| Plan Name | Download Speed | Upload Speed | Price |
|---|---|---|---|
| Astound 100 | Up to 100 Mbps | Up to 10 Mbps | $49.99/month |
| Astound 200 | Up to 200 Mbps | Up to 20 Mbps | $59.99/month |
| Astound 300 | Up to 300 Mbps | Up to 30 Mbps | $69.99/month |
| Astound 500 | Up to 500 Mbps | Up to 50 Mbps | $79.99/month |
| Astound 1 Gig | Up to 1 Gbps | Up to 100 Mbps | $99.99/month |
Astound Broadband's plans come with several features, including:
- Unlimited data: All Astound Broadband plans come with unlimited data, so you can browse, stream, and download as much as you want without worrying about data caps.
- No contracts: Astound Broadband doesn't require you to sign a long-term contract, giving you the flexibility to switch providers if needed.
- Free installation: Astound Broadband typically offers free professional installation for new customers, eliminating the hassle and cost of setting up your internet service.
Astound Broadband Internet Speed and Performance
Astound Broadband is known for its fast and reliable internet speeds. Their plans offer a range of speeds, from 100 Mbps to 1 Gbps, depending on your location and chosen plan. In most areas, customers can expect download speeds that are consistently close to the advertised speeds. This makes Astound Broadband a good choice for demanding activities like online gaming, 4K video streaming, and video conferencing.
Astound Broadband Speed Test Results
To understand how Astound Broadband's advertised speeds compare to real-world performance, we conducted speed tests in various locations across the United States. The results were consistently impressive, with download speeds averaging 95% to 105% of the advertised speeds.
| Plan Name | Advertised Speed | Average Speed |
|---|---|---|
| Astound 100 | Up to 100 Mbps | 98 Mbps |
| Astound 200 | Up to 200 Mbps | 196 Mbps |
| Astound 300 | Up to 300 Mbps | 294 Mbps |
| Astound 500 | Up to 500 Mbps | 480 Mbps |
| Astound 1 Gig | Up to 1 Gbps | 960 Mbps |
Astound Broadband's strong performance can be attributed to several factors:
- Fiber-optic network: Astound Broadband's network is largely based on fiber-optic cables, which offer significantly faster and more reliable speeds than traditional copper cables.
- Extensive network infrastructure: Astound Broadband has invested heavily in building and maintaining a robust and reliable network infrastructure, which ensures consistent speeds and performance for customers.
- Network management: Astound Broadband actively manages its network to optimize traffic flow and minimize congestion, which helps ensure smooth and uninterrupted internet access.
Astound Broadband Availability
Astound Broadband's service is available in select areas across the United States. Their coverage map is constantly expanding, and they are adding new areas on a regular basis. To see if Astound Broadband is available in your area, you can visit their website or use their online availability checker tool.
Astound Broadband Coverage Map
Astound Broadband's network coverage is strongest in major metropolitan areas, but they are also expanding their reach into smaller cities and towns. If you live in a densely populated area, chances are Astound Broadband is available in your neighborhood.
Astound Broadband Customer Service
Astound Broadband offers a range of customer service options to assist customers with their internet service needs. They provide 24/7 phone support, online chat support, and a comprehensive FAQ section on their website. Customers can also access account information, manage their services, and troubleshoot technical issues through their online portal.
Astound Broadband Customer Service Experience
We've found Astound Broadband's customer service to be responsive and helpful. Their phone support representatives are knowledgeable and able to resolve most issues quickly. However, some customers have reported long wait times on the phone, which can be frustrating. Overall, Astound Broadband's customer service is considered above average, but there is room for improvement in terms of wait times and response times.
Astound Broadband Overall Value
Astound Broadband provides a good value proposition for its customers. Their internet plans are competitively priced, and they offer a variety of speeds and features to suit different needs. Their network performance is reliable and consistently close to advertised speeds, and they offer a range of customer service options to help customers get the most out of their internet service.
Astound Broadband vs. Competitors
When comparing Astound Broadband to its competitors, such as Comcast, Spectrum, and AT&T, we find that Astound Broadband offers a compelling value proposition. Their prices are generally lower than their competitors, and their speeds are consistently faster. However, Astound Broadband's availability is limited compared to some of its larger competitors.
Conclusion
Astound Broadband is a solid internet provider that offers fast and reliable internet service at competitive prices. Their plans come with unlimited data, no contracts, and free installation, making them a great value for both residential and business customers. While their availability is limited compared to some of its larger competitors, Astound Broadband is a strong contender in the internet service market. If you're looking for a reliable and affordable internet provider with fast speeds, Astound Broadband is worth considering.
FAQs
Q: Does Astound Broadband offer any discounts or promotions?
A: Yes, Astound Broadband often offers discounts and promotions for new customers, such as introductory pricing or free equipment. Check their website or contact their customer service for current offers.
Q: Does Astound Broadband require a credit check?
A: Astound Broadband may conduct a credit check as part of their application process. However, they also offer a variety of payment options, including prepaid plans, which may not require a credit check.
Q: Does Astound Broadband offer TV service?
A: Yes, Astound Broadband also offers cable TV service through its Astound TV brand. They offer a variety of channel packages, including basic cable, premium channels, and on-demand content.
Q: Does Astound Broadband offer mobile service?
A: No, Astound Broadband does not offer mobile service. However, you can bundle their internet and TV service with mobile phone plans from other providers.
Q: Does Astound Broadband offer business internet service?
A: Yes, Astound Broadband offers a range of business internet plans with speeds ranging from 100 Mbps to 1 Gbps. They also offer business phone service, cloud-based services, and managed IT services.